Privacy Policy

1) Scope

This policy applies to FloraCraft Academy’s website and services available at picoavance.bond, including course pages, account features (if enabled), and support communications.

2) Data we collect

We may collect the following categories of data depending on how you use the site:

• Contact details: name, email, phone number if you submit forms or request support.
• Messages: content you send us (support inquiries, feedback, or requests).
• Course interactions: enrollments, lesson progress, completion markers (where applicable).
• Technical and usage data: approximate location (derived from IP), device/browser, pages viewed, timestamps, and error logs.
• Cookies and similar tech: essential cookies for site operation and optional analytics preferences after consent.

3) How we use data

• Provide requested services and course content.
• Respond to support requests and manage user communications.
• Maintain security, prevent fraud/abuse, and protect our infrastructure.
• Improve site performance and user experience based on aggregated analytics.
• Comply with legal obligations and enforce our terms where necessary.

4) Legal bases (where applicable)

Depending on your jurisdiction, we process personal data under one or more of the following bases: consent, performance of a contract, compliance with a legal obligation, and legitimate interests (e.g., security, service improvements).

5) Sharing and disclosure

We do not sell personal data. We may share data with:

• Service providers who process data on our behalf (e.g., hosting, email delivery, analytics) under contractual safeguards.
• Authorities if required by law, subpoena, or other legal process.
• Business transfers if we undergo a merger, acquisition, or asset sale (with appropriate notice when required).

6) Cookies & preferences

We use cookies to keep the site functional (essential) and, when you allow, to measure site usage (analytics). You can manage consent using the cookie banner controls.

Note: essential cookies are required for core features and cannot be fully disabled via this interface.

7) Data retention

We retain personal data only as long as necessary for the purposes described above. Retention periods vary depending on the data type and legal requirements. We also maintain limited security logs for a short period to help detect and mitigate abuse.

8) Security

We apply administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we process. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access, alteration, disclosure, or destruction.

9) Your rights

Depending on your jurisdiction (including GDPR/EEA/UK and certain U.S. state laws), you may have rights to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion (subject to exceptions and legal requirements).
• Restrict or object to certain processing activities.
• Data portability (where applicable).
• Withdraw consent where processing is based on consent.

10) Children’s privacy

Our services are intended for general audiences. If you believe a child has provided us personal data without appropriate consent, contact us so we can take appropriate action.

11) International transfers

If you access the site from outside the country where our servers or providers operate, your data may be processed in other jurisdictions. Where required, we use appropriate safeguards for cross-border data transfers.

12) Contact

Email: [email protected]
Phone: +1-415-555-0136